Apple Mac support specialists usually provide 3 types of Apple Mac support:
- Remote Apple Mac Support - Traditionally, remote Apple Mac support would be carried out over the telephone with a user at one end, and a technician at the other. The technician would run various diagnostics with the end-user, which could be time consuming. With remote access the engineer can now remotely access the user's computer, take control of the mouse and quickly fix the problem. Other benefits of this type of support apart from faster problem resolution are namely:- direct access to the problem workstation by the engineer; improved security (using Citrix, for example); greater control and efficiency due to reduced propensity for erroneous diagnostics and implementation, and finally greater flexibility and convenience due to a reduction in time consuming travels and costly engineers on-site visits.
- Onsite Apple Mac Support - When Apple Mac problems cannot be fixed remotely, such as in the event of a hardware failure, onsite support becomes the next logical, and quite often, imperative solution. The physical evidence and vigilant eye of an onsite engineer can provide, in crisis time, the much needed assurance and peace of mind to businesses, that the problem can be fixed efficiently and safely by a specialist with a hands on approach.
- Fully Managed Apple Mac Support - Fully managed Apple Mac support is an intensive service that allows Apple Mac support specialists to monitor and optimise businesses IT infrastructure remotely, finely tuning all their systems to keep them at the highest performance. Fully managed Apple Mac support typically comprises the following elements: procative model of support, monitoring of all critical systems, full access to service desk, onsite Apple Mac technical support, secure remote access and access to senior technical resources. Typical users of fully managed Apple Mac support would be:
- business who have limited staff resources available to carry out Apple Mac support
- businesses who require maximum performance
- businesses who want a permanent MAC support manager with the cost of offsite but the benefits of onsite
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