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Posts by: Julian Palmer
Customer complaints due to poor online experience are increasing

With more and more customers complaining about their online experience, is network monitoring up to the job?

By Julian Palmer On February 15, 2012

In the digital era, consumers have more choice than was ever imagined a little over a decade ago.  The well-worn phrase, ‘competition is only a click away’, defines the sentiment that reinforces the expectation of both consumer and supplier alike. The supplier is excited by the simplicity and efficiency of reaching a global market. The [...]

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  • Lessons from the Dark Side? - How to Prevent your Videoconference Getting Hacked
    Videoconferencing is quickly becoming a communication standard for many businesses because of […]

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