Business Technology & Solutions Directory

Unified Messaging

What is Unified Messaging?

Unified messaging refers to the integration of all text (SMS and email), voice and fax communication into a single mail box which can be accessed from any telephone or a web browser. It empowers you with all enhanced mobility as all communication attempts to you will be gathered at a single point and you can then access it on the move. You can also respond to and decide how your response is delivered to the end user i.e. email, voice mail, SMS or fax. Some unified messaging providers also provide the facility of voice-to-text conversion so that you can simply dictate an email or SMS

Unified Messaging Suppliers

Unified Messaging Suppliers

VoxSurf Limited

VxOne UM

VxOne UM is designed to make life easier for your subscribers and to deliver new revenue for you.

Contact:
Telephone:: 020 7240 3621

Address:: 133 Long Acre London WC2E 9DT

VxOne UM

VoxSurf was founded in 1999 by two technical architects who, in their previous jobs at Accenture (then Andersen Consulting), had become specialists at adding value to the systems of their clients. Andy Munarriz and Marco Santulli knew it was only a matter of time before all telecoms providers migrated to Internet Protocol (IP) technology, and when they discovered VoiceXML, the voice-control mark-up language developed by AT&T, IBM, Lucent and Motorola, they felt sure it would become the standard interface for mobile messaging worldwide. Where are we now? VoxSurf is based in London, England but our clients are situated worldwide.

Philips Business Communications

NEC Philips Unified Solutions

NEC Philips Unified Solutions offers voice and data communications products and services.

Contact:
Telephone:: 44 1223 468000

Address:: Philips House Cambridge Business Park Cowley Rd Cambridge CB4 0HB

NEC Philips Unified Solutions

NEC Philips Unified Solutions (NEC Philips) is a communications solutions provider specialising in the convergence of voice, data and IT Communications. Headquartered in Hilversum, the Netherlands, and with its UK head office in Cambridge, the company was established in 2006 as a 60:40 joint venture of NEC Corporation and Royal Philips Electronics.

Exlayer Limited

Nortel BCM - Unified Messaging

The BCM system contains a LAN card that connects the system to the customerâ€™s LAN.

Contact:
Telephone:: 44 (0)20 7374 0033

Address:: 28 Austin Friars London EC2N 2QQ

Nortel BCM - Unified Messaging

Since its establishment in 2001, Exlayer is aware that Information Technology in any corporation is just one of their business tools. As a pure independent system integrator, our first priority is not our profit or the manufacturerâ€™s profit, but our customerâ€™s benefits. This is why we never recommend unnecessary upgrades or implementations, our desire is to maximise customerâ€™s investment, and in some cases IT may not be the best area of investment. We are totally â€œcustomer orientedâ€, and believe that in this way we will maintain long term, rewarding relationships with our customers and comfortably survive in this very competitive industry.

Absolute Voice & Data

AVD Unified Messaging

Unified Messaging software solutions reside on specialist Servers that sit between your network server and your phone system.

Contact:
Telephone:: 0870 871 0840

Address:: Scotsbridge House Scots Hill Rickmansworth Hertfordshire WD3 3BB

AVD Unified Messaging

As a leading supplier of the worlds largest manufacturers we are able to offer a combination of products and services to provide our customers with a total telecommunication and data solution, implementing the latest technology to help businesses operate more efficiently and cost-effectively. AVD believe that though SME's and corporate sized businesses want the benefits that new technology - and particularly the Internet - can bring, few have the knowledge or time to implement a successful integrated communications strategy. AVD's focus is in understanding customer requirements, and developing quality solutions with tangible customer benefits to deliver the necessary service and support.

No confusion
Unified messaging solution differs from Unified Communications as the latter is much broader than the former. Unified communications includes a number of real time communications whereas unified messaging solution is more like asynchronous communication.

The need
Communication is the key to survive in today’s business world with everyone moving ahead at break-neck speed. One cannot afford any delays in communication between employees, with customers or with service providers. A single misplaced fax, an unanswered telephone or an email real the next day could mean a potential loss worth repenting. But, armed with unified messaging solutions, you can be sure that you are not a victim of out-of-reach losses.

Benefits
Unified messaging solutions simplify all the communication needs of your enterprise by gathering all communication of every employee at a single point and immediately notifying them by SMS or any other preferred means. Received messages can be checked via telephone, email or SMS. By seamless integration of forms of communication, unified messaging solution can boost productivity and enhance customer experience leading to better business.

Providers
Most big telecommunication companies are unified messaging providers themselves but, a number of specialised unified messaging service providers are also out there who can provide you with an extremely customised unified messaging solution. Unified messaging providers also offer a number of value added services for complete integrated communications such as presence management, sessions initiated protocol, etc.