SMEs still unaware of VoIP
News Article - Thursday, September 7, 2006 08:10
Filed under: IP Telephony
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Only 15 per cent of small and medium-sized enterprises (SMEs) currently use VoIP technology in their office, according to a new survey.
Of those SMEs that do use VoIP, the majority use consumer products such as Skype which "is not great on quality or business functionality", according to the research sponsored by Comtact.
Researching the telephony practices of SMEs, the study found that 52 per cent of respondents will consider VoIP in the next six months.
The study also concluded that most SMEs are poorly equipped for disaster, with 68 per cent of respondents still only using on-site back-up for their data.
Simon Knockton, the researcher who conducted the survey, said: "One respondent told me how they had suffered major downtime caused by an electrical supply being cut when workmen drilled a hole in the wrong place close to their premises.
"This really brought home the fact that a 'disaster' could really range from a terrorist attack to an unexplained power cut. Whatever the cause it affected business operations drastically."
And while 87 per cent of SMEs have remote IT access – with the majority operating a virtual private network (VPN) – 28 per cent of respondents said their IT and telecoms provisions are not as effective when working out of the office.
Comtact advises SMEs to implement hosted telephony because it "makes financial planning more predictable" and makes business continuity a reality.
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