4. Types of IT Maintenance Support Solutions
Based on categories, there are different types of IT maintenance services:
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Hardware maintenance - testing and cleaning of the hardware |
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Information system maintenance - updating of master files, such as adding and deleting employees or customers and similar |
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Software maintenance - updating of application programs in order to meet changing information requirements, such as adding new functions. It also includes fixing bugs and adapting the software to new hardware devices. |
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Network maintenance - taking care of the overall health of the network (anticipating, preventing and solving the problems, troubleshooting, cable testing |
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Security maintenance - ensuring that the systems remain secure all the time. Security maintenance service may include backups, checking permissions and ownerships in critical files and directories, checking the assignment of rights, monitoring system logs etc |
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Telephony maintenance - the telephony maintenance service is similar to the data networking processes of fault isolation and correction. On the other hand, IP telephony maintenance is much easier than with the traditional phone set up and can be done remotely in most cases.
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There is also another classification of maintenance types, and that is:
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Preventive maintenance - performing proactive maintenance in order to prevent system problems. Its purpose is to minimise breakdowns and excessive depreciation. |
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Predictive maintenance - strives to detect the onset of system degradation and to address the problems as they are identified. Predictive maintenance differs from preventive maintenance by basing maintenance needs on the actual condition of the system, rather than on some predetermined schedule. |
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Reactive maintenance - No actions are taken to maintain the system, either to prevent failure or to ensure that the planned life of the equipment is reached |
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Reliability centered maintenance - a systematic approach of evaluating a facility's equipment and resources to best match the two needs |
