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Data and Voice Convergence
Companies are faced with increasing pressures on the communications capabilities they offer their employees. More employees are mobile, working from home or in other remote locations with a growing need to talk and share information with their colleagues. This cuts across fixed and mobile communications, but businesses still want the flexibility of mobile, and the costs, predictability, quality and service models of fixed. The convergence of the technologies involved is creating a collision of service provider business issues and a confusion of alternatives for customers. This report seeks to draw out some of the important questions businesses need to address with their communication services providers [More]
Effective communications make use of many of our senses but what we see presents a huge amount of information – a picture is worth a thousand words – and can convey all sorts of meaning with a glance. Face to face, we can rely on visual cues, but the amount of information transmitted in more distant communication is limited by cost and complexity. As this cost falls, while the costs of transportation, both environmental and commercial, rise, broader use of remote visual communications becomes increasingly viable. But, after the relative anonymity and privacy of more discrete forms of communication – letters, email, the telephone – is the experience useful and comfortable for the individual and does video now add sufficient value to the organisation to justify the cost? [More]
The Internet Protocol (IP) - used for transmitting data across networks everywhere - has moved beyond its origins. Once one of many, it has become a near standard for all types of computer communication. It is used pervasively, transmitting data to and from a multitude of devices ranging from those in our pockets to spacecraft circling distant planets. Arguably IP is the most successful open standard ever, but as network communications converge under a single standard used for an increasing number of applications, we need to understand how effectively these critical assets are being managed. [More]
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