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Email is now more important to companies than ever - sensitive information is committed to email both inside and outside of the organisation. However, growth in overall email volume, driven by more sophisticated spamming attacks, as well the need to filter out malware and to ensure content is suitable for purpose means that we now must re-address how we view email within the organisation.
Key Findings
 Email's importance continues to growThe use of email has moved from simple interpersonal communications through to widespread financial and other sensitive information exchanges. Email volumes continue to growSpam email continues to evolve, and volumes are growing strongly. Tools to manage the amount of email entering the company will provide benefits to users in having fewer emails to read, less security issues around malware, and multiple storage benefits. Although storage is cheap, storage management is notGovernance is moving towards a view that once information hits an organisation's network, it must be stored for audit purposes. Therefore, spam and other content filtering tools must be utilised to minimise the storage of non-required (and possibly harmful) content. Email downtime is no longer an optionEmail is now a mission critical service within the organisation. Issues with system patching, upgrades and migration means that a company suffers. Having the capability to manage upgrades and migrations successfully can keep users connected - and therefore working. Information must be securedleakage of information to outside parties needs to be controlled. Here, we are not only looking at employees wilfully sending intellectual property to competitors, but the accidental sending of information to the wrong email address, and the sending of inappropriate content to people both inside and outside of the organisation.  New tools are required to manage today's email servicesThe base offerings from the main email systems do not meet the needs of today's businesses. Therefore, companies must look to other vendors to ensure that they have the correct means of managing their communication and collaboration needs. Mobility is now a key driver of email usageA large proportion of most organisations are now mobile - and email availability and accessibility for those on the road is a critical factor in many companies' success in the market. The creation of a suitably scalable and resilient communications platform has to be high up on any organisation's priority list. CONCLUSIONS
Most companies started utilising email over 10 years ago, and many have let its usage evolve in a relatively uncontrolled manner. The workloads being put on today's messaging backbones means that organisations need to review how their email systems are managed - and look for tools to increase stability, resilience and response, while filtering out malware and inappropriate content. Also, where email is being utilised for the exchange of sensitive information internally or externally to the organisation, the use of secure systems must be looked at.
Quocirca is a leading primary research and analysis company with native language research capabilities across the whole of Europe, along with North America and the Asia Pacific region.
Full report available free of charge, click here [Registration required]
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