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by Dale Vile
For as long as businesses have been considering mobile working, the concern topping everyone�s list has been security. In the early days, the questions and uncertainties related to the technology, but as experience has been gained and solutions have matured, realisation is dawning that the greatest risks are associated not with the technology per se, but with how it is deployed and used.
KEY FINDINGS
Only 1 in 5 say users have a consistently good attitude towards mobile security
A recent series of online workshops and surveys gathering input from both IT and business professionals revealed that the attitude of mobile users to security is either poor or variable in 80% of organisations. But poor attitudes to security cannot be blamed on the users themselves
Ignorance and lack of risk awareness are the root causes of user related security issues. With the right kind of instruction delivered in the right kind of manner, users can be encouraged to develop a responsible attitude. Those delivering mobility related training in a classroom based environment, for example, are 4 times more likely to have created a consistently good attitude towards mobile security among their users. When instructing users, it is necessary to brief them on all of the risks Simple approaches are more effective, so solving the problem is far from onerous
Of course it is possible to build extensive libraries of policies and procedures and devise in-depth training courses on the dangers of mobile working and how to deal with them. In most cases, however, this is not just unnecessary, but counter productive. The golden rule is that the fewer things you ask users to remember, the more chance there will be of them actually remembering and practising them. Relatively simple instructions, tips and guidelines are therefore far more effective. CONCLUSION
Mobile security cannot be achieved through technology measures alone as user behaviour has a significant impact on the level of exposure. The danger is that security savvy IT staff often fail to appreciate that the risks and how to deal with them are not always obvious to the average user. The reality is that secure mobile working is dependent on users receiving the right kind of instruction.
Freeform Dynamics is a UK based industry analyst and research organisation that investigates and reports on the business impact of developments in the IT and communications (ITC) markets across Europe and the USA.
The full report is available free of charge. To start downloading this full report, (PDF 157kb), click here
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