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Support ServicesRegardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is therefore very important. But how well is your IT department doing in this area and what are the opportunities for optimising the delivery of IT support services? This report considers these questions and others based on an online research study completed in mid 2006. [More] Industry best practices such as ITIL, COBIT and ISO equivalents are increasingly being discussed as a way of optimising IT service delivery. This research note looks at how best practices are being adopted in the area of internal IT support and the impact they can have on end-user satisfaction. [More]
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