CRM: CRM is the abbreviation for customer relationship management. CRM entails all aspects of interaction that a company has with its customer, whether it is sales or service-related. CRM solutions provide you with the customer business data to help you provide services or products that your customers want, provide better customer service, cross-sell and up sell more effectively, close deals, retain current customers and understand who the customer is. (Source: Webopedia)
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Cloud Services, which are IT Solutions and Services delivered and consumed real time over the Internet, have now become an integral part of daily operations for small and medium sized enterprises (SMEs).
The ‘workplace’ is no longer a fixed location - remote, mobile and flexible working is now commonplace. But i ... read more
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Now that mobile email is moving into the mainstream, with technology and services widely available to businesses of all sizes, organisations looking to either invest for the first time or review their current arrangements are presented with a range of approaches and options for moving forward.
But how do you make sense of these and figure out the best option for your business?
KEY POINTS
Mobile email remains front and ... read more
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SaaS goes the whole hog, offering fully functional applications on-demand to provide specific services such as email management, CRM, ERP, web conferencing and an increasingly wide range of other applications. ... read more
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Incumbent and start-up companies are both offering cloud-based solutions in record number, driven by several factors - or start-ups, the incentive is the lure of launching a business with significantly lower capital requirements that might otherwise be required, while capitalising on a growing demand. Of course, start-ups often enter into the market with new, innovative ideas long before the incumbents take that risk, and this serves to invigorate the market even more. Incumbents however, f ... read more
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Network connectivity, although not widely perceived to be a major obstacle to the adoption of Cloud services, continues to rear its head during discussions of Cloud adoption risks. These concerns are not without cause: many Cloud services are wholly dependent on stable network connectivity for functionality, availability, responsiveness and overall perfo ... read more
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Companies looking at ways to improve their sales and marketing departments by boosting efficiency and productivity, and enabling mobile employees to collaborate effectively with others within the business may find that cloud computing technology offers a wealth of different solutions to help them achieve this.
Recent figures from IDC revealed that ... read more
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Public sector organisations, particularly at the local council level, are being increasingly squeezed for funds, and citizen watchdogs are taking a closer look at expenditures on a regular basis. At the same time, these organisations are being called upon to provide more services without increasing tax levies. This Catch-22 need not be an unsolvable problem. Reliable services delivered via the cloud have been delivered, proven and tested at all levels of government, with the end result bein ... read more
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The European cloud strategy is to be presented by European Commissioner Megan Richards at this year’s Cloud Computing World Forum, which will be held at Earl’s Court, London on 12th and 13th June 2012.
It’s thought that the Commissioner will present the findings of its Digital Agenda for Europe consultations at the conference, which sees many of the big players in technology come together.
Ms Richards will talk on day two of the forum and will present key findings f ... read more
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Software as a service (SaaS) is becoming increasingly popular among small and medium-sized enterprises (SMEs) as they migrate their IT to the cloud and, as a result, the face of customer service is changing. According to AMI-Partners' latest cloud services study, SaaS customer relationship management solutions are already being used by 570,000 SMEs in the US alone.
Placeholder0However, the firm expects uptake to undergo double-digit year-on-year growth during the next five ... read more
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