IT Support 
Types of IT Support
IT Support Services cover a range of services providing assistance with computer hardware, software, network or other.
Hardware Support Services (also known as Server Support, Hardware Maintenance, Systems Maintenance etc) are services that supply, configure, repair or optimise hardware (Computers, Servers, Monitors, Scanners, Routers, Firewalls etc.), including basic installation and contract maintenance.
Network Support Services are services that design, install, and support your Local Area Networks (LAN), Wide Area Networks (WAN), virtual Private Networks (VPN) and Wireless Networks (WLAN), including maintaining network hardware and software, analysing problems, and monitoring the network to ensure its availability to your clients system users.
Software / Application Support Services are all the activities concerned with supporting the operation of software / application, and with sustaining the ability of software / application to satisfy the required system performance and functionality during its operational life.
Desktop Support Services (also known as Computer Support, Personal Computer Support and PC Support) are services that troubleshoot hardware and software operation issues in a specific desktop environments
Database Support Services provide assistance with the instructional and departmental use of databases for your company. This usually includes ongoing health checks and system maintenance to ensure your database is configured for maximum efficiency, is stable and can handle future growth. In addition, it includes the creation of solid working practices, on-site and remote monitoring and administration, permanent support, as well as, disaster recovery planning, testing and execution.
Security Support Services include support and implementation of a number of products and services, such as firewalls, anti-virus, intrusion detection, authentication and encryption, security assessments and disaster recovery, aimed at reducing or eliminating risks, such as loss of data, loss of service and loss of credibility and customer confidence.
Telephony Support Services provide support, management and administration for all voice and video services in your company.
Systems Integration is the creation of complex information systems that may include designing or building a customised architecture or application, integrating it with new or existing hardware, packaged and custom software, and communications.
Outsourcing IT Support Services - What are the Drivers?
 Costs are too high - If your annual IT expenditures are greater than your operating budget, you should consider outsourcing IT Support as a way to reduce costs
Shortage of qualified staff Existing systems are not productively utilised
Inability to keep up with rapid technology and regulatory changes
The performance of your IT systems directly impacts on the productivity of your company
Typical users of outsourced IT Support Services
Consider outsourcing IT Support Services if you:
Wish to control, reduce and/or predict IT costs Wish to fix a difficult problem relating to infrastructure, skills base or IT management Require a specialist technology partner to deliver against agreed service levels Need to respond more effectively to an increasing rate of change in the market Wish to improve the level of service you are already receiving from your technology partner Are either fragmented or expanding, resulting in a poor IT service across the company.
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